SD card only recognized as an INTERNAL card...

Hi,
We are new Samsung Captivate owners...my husband and I each have one..the same problem on BOTH of the phone. We are not sure if it is something we are doing or a problem with the phone? We use AT&T they could not help us...we called Samsung today and they couldn't help us...(she had my husband factory reset his phone) now he has to start all over from the beginning and the problem is the same...we called the manufacture of the SD card we have and they couldn't help us..we have the correct card...
PROBLEM...
in the setting it recognizes the card as an INTERNAL 16Gig SD card...you can NOT format or MOUNT it...
We have been told it should be saying an EXTERNAL SD card...
We are only able to put something on it by hooking up the USB cable and put it on there that way. Not able to move anything there through the phone as it says not enough memory as it is NOT reading it as the EXTERNAL card.
The Samsung girl (after saying to factory reset) said to format the card and that would solve our problem!!!!! It is hard to believe her since she choose to have him do the FACTORY RESET FIRST!!!
I tried to format the card but my card reader is not compatible for the micro card..she said I could go buy one for $5!!!!
We downloaded the APP2SD application and that didn't work either same message...not enough memory. The card is a 16G and it says there are 13G available on it with nothing on the card....
We are using android 2.2...
I did a search on this forum and found a couple of posts with this problem, said a lot simpler than I am saying but NO ANSWER...
Can anyone help?
Thanks
Ed & Donna
new smart phone users
PS..we both have refurbished phones...

Hi,
Under settings SD card and phone storage there are three areas:
1. EXTERNAL SD card
   Total space unavailable
   Available space unavailable
   Mount SD card GRAYED OUT
   Format SD card GRAYED OUT
2. Internal SD card
   Total space 13.03GB
   Available space unavailable 2.93GB I have some photos on there when I moved them from my computer via the USB cable
   Format SD card
3. Internal Phone Storage
   Available space unavailable .44GB
=====================================
I am NOT able to mount/unmount the card...I can use the USB cable to move files back and forth from my computer but can not mount..
There are places in the phone that say it is an INTERNAL SD card and other places that refer to it as an EXTERNAL card.
If I look in the Galary it shows CAMERA and EXTERNAL SD???
Thank you

   

Yes, our card looks just like that picture. Last night I saw a place to format the internal SD card that I though was the one like in the picture only called internal instead of external...when I formated it...all my pictures on the phone disappeared!. When I was in the Gallery there were TWO places pictures were...CAMERA and external SD..BOTH were lost...I think you maybe be right..the reader in the phone is bad or the cards...don't think it is the SC cards but this is a refurbished phone so that may be the problem. I will contact AT&T Monday..both phones are supposed to be warrantied for 90 days...will see what happens.
Thank you for you input and help...maybe refurbished is NOT the way to go????
Ed & Donna

Thank you for the follow up...
I have removed the batteries and have both of those build numbers:
my husband's is: 10.10
mine is: 10.08

AT&T is on my list of phone calls first thing tomorrow (6.27.11) morning.
This is the FIRST phone....we did an early upgrade because we were not able to even see the keyboard on our other phone so they let us upgrade 6 months early but NOT to the iPhone.
We will stay with the Samsung and insist on a new one.

Thanks
Ed & Donna aka gramme

Hi,
Our new phones arrived today...after attempting to get them setup we found out the problem with the SD cards!!!! They are SPRING action cards!!! We spoke with AT&T, Tiger Direct (where we bought them) the card manufacturer (Transend) and Samsung. NOT one of them ever mentioned did you put them in correctly they are spring action cards!!!!! Today when I was putting one in my husband new phone I dropped the card and when I went to put it in I push hard to be sure it went in didn't want to drop it again and I felt the spring load!!! So I went and check and there it was recognized in the phone....so I did my phone as well and it worked...
We then attempted to put on our backups done with Android Manager Sync but it didn't go on properly and not sure what we did wrong there.

I move a bunch of stuff to the SC card put the icons on my desktop so I could access the programs and THOUGHT I was fine. But, I shut the phone off for awhile to charge it and when I turned the phone on I get a Message that flashes at the bottom of the screen:

SU NOT FOUND and then goes away...All the icons on the desktops that are on the SC card are GONE....

Can anyone tell me what this is and how to correct it?
Thanks
Ed & Donna aka gramme

Once again Thank you for the reply...
Yes, when I say desktops I was referring to Homepages! I have since learned that a reference to desktops makes others think I am referring to my computer. So, I will now use the proper terminology for the cell phone and say Homepages. Thank you
 
Yes, I had applications on the SD card and I wanted to put the icons on a homepage to run them. Samsung has informed me that this was a problem in the last version of the operation system and continued to be a problem in the 2.2 version. Can't do that. You have to go into the applications area to click on the icon once you have the application on the SD card. The icon will stay there until you turn the phone off and when you turn it back on it disappears.


Here is where I stand right now! I am in the process of trouble shooting and not having a total understanding on how this operating systems works! But, other tech people don't seem to know either EVEN SAMSUNG....!!!!!

About the "su not found" message I spent a total of 2 hrs and 15 mins on the telephone with AT&T and Samsung...wow...nobody could even tell me what it meant let alone how to fix it.

Well, while I was on the telephone with Samsung 2nd level tech I found out the problem...seems as though my phone was still connected to my COMPUTER!!!! When I used the Android Manager Sync program to put a backup of my phone on to the phone I did not disconnect properly. While I was on hold I figured it out and told the tech when he returned to tell me I should factory reset my phone!!!!!!! The su stands for STORAGE UNIT...

Somehow I have a problem disconnecting from the computer. I use the windows icon in the tray to disconnect but it WILL not disconnect it tells me that something is still using the connection! So I have to shut down my computer and them disconnect the phone...Husband has the same problem the phone show CONNECTED when he has been able to safely remove device!! Any suggestions here?

The other issue I have now and maybe somebody can tell me if this CAN be DONE or if I am spinning my wheels?

I have the SD card working....I want to put photos (jpgs) on the SD card. I can not find out how to do that. When I hook up via USB I am not able to locate a file for SD card to put the photos into. There is one called external SD and that is the internal card on the phone. I have photos there that are used on my contact list for pictures of the people.

In the GALLERY they show up as images on the EXTERNAL SD card when the MICRO CARD is NOT installed....Once I put the micro SD card in the phone and go to the Gallery..the photos show up as broken images (grayed out with a lightning bolt in the upper right corner).

I have tried this in the new phone and my original phone same thing... I must be doing something wrong! My husbands phone seems fine with the exception, he does not have any jpgs on his SD card only applications... In the Gallery he has Camera and external SD that shows the photos on his contact that are located on his PHONE not the SD card...very confusing...

Thanks again for any input on this. I plan on spending this entire weekend on this phone issue to see what I can figure out.

Ed & Donna aka gramme

Xp Pro -- well that might be an explanation for at least a piece of the puzzle!

Glad to hear you have success...this really is a great phone, and plenty of great peeps here to provide help and info.  Don't let it all overwhelm you, because there really is A LOT you can do with the Cappy.

Mk

I'd recommend starting a new post for the Rooting question.  Only that way, we keep the threads separate since they are covering 2 very different subjects.