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Author Topic: HELP: Captivate Won't Connect to DM to update and Won't Connect to Kies!!  (Read 6576 times)
sirluke7777
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« on: November 07, 2010, 12:04:58 PM »

Ok here is the deal:

I recently got my Samsung Captivate and it works pretty well (even the GPS) however, when I try to update is (manually) it takes forever trying to connect to the server and in the end it never does (and thus I cannot connect for another twenty-four hours).

So I said ok, i'll use Kies to update the phone, so I download Kies and try - however, the when I connect Kies says "The Device is not supported by Kies" and as such I cannot interact with my phone in this manner.

Here are my specs:

My phone:
Firmware Version: 2.1 - update 1
Build Number: Eclair.UCJH7
I am running TouchWiz (in fact I never got anything else), but I made sure using "Home Switcher".

My Computer:
Windows 7 (32 bit)
Kies 1.5.3.10103_100_2

Thanks for any help!
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wdustin1
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« Reply #1 on: November 07, 2010, 05:00:45 PM »

You already have the current build no need to update
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Eldon
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« Reply #2 on: November 07, 2010, 11:05:29 PM »

I don't have the new update and I can't get it.  I can never connect to the AT&T server.  It always gives me the error message telling me it can't connect.  I can't connect through Kies either.  Is there anything I should or could do?  I have had the phone since July.
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swellthekitty
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« Reply #3 on: November 07, 2010, 11:58:17 PM »

Eldon you do have the most current update.

ATT has only put out the 2.1-update 1 for the Captivate.

What version do you think you need to have to be up-to-date?
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Eldon
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« Reply #4 on: November 08, 2010, 12:19:01 AM »

I am still running the I897UCJF6 version. I have tried to update to the JF7 but can't.
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MommehK
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« Reply #5 on: November 08, 2010, 12:21:03 AM »

Sorry Eldon, I think stk mistakenly thought you were the original poster.


Have you tried using Kies Mini? 
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Maybe I should put something witty here!
swellthekitty
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« Reply #6 on: November 08, 2010, 07:07:55 PM »

Sorry Eldon, I think stk mistakenly thought you were the original poster.


Have you tried using Kies Mini? 


Quite right, my bad. And +1 on the Kies Mini attempt.

Also, check here.
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sirluke7777
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« Reply #7 on: November 09, 2010, 12:30:57 AM »

Hmm... I thought FROYO had been released - clearly I was mistaken... Thanks swellthekitty!

Even so it is troubling that I cannot get my phone to connect updater server (I even tried Kies Mini and it did not work.)

On a related note when is FROYO supposed to be officially released?
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Eldon
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« Reply #8 on: November 09, 2010, 12:11:39 PM »

Thank you guys for your help.  I did the Kies Mini and all worked well.  It froze up on me during the download (small amount of panic) but I restarted it and all is well.  I got the new update.  Thanks again for your help!
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swellthekitty
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« Reply #9 on: November 09, 2010, 02:24:34 PM »

@ Eldon - No problem, glad it all worked out for you.

@ sirluke - Froyo has been released for the SGS model phones (pretty much every cellphone market EXCEPT the US), but ATT has yet to add all they're crap onto it and release it for the Captivate. 
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MommehK
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« Reply #10 on: November 10, 2010, 02:12:14 AM »

"supposed" to be November 11th stateside release...we'll see...
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